At Haielin, we want every shopping experience to be smooth, reliable, and transparent. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

Order Confirmation & Processing

Once you place your order, you’ll receive a confirmation email right away.

After your order is processed (usually within 1–3 business days), you’ll receive another email containing your tracking number, so you can follow your shipment every step of the way.

Orders are shipped using the fastest and most efficient delivery service available. For final delivery, your package may be handled by your local post office or courier.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once shipped, you’ll receive tracking details via email.

Shipping Methods & Delivery Times

We’re happy to offer FREE Standard Shipping on all U.S. orders β€” because great style should come with great convenience.

πŸ“¦ Standard Delivery: 7–12 business days
🚚 Carriers: USPS, UPS, FedEx, UniUni, or CJPacket (depending on your location and availability)

Please note: Remote or rural areas may take 1–2 extra business days.

Track Your Order

You can track your order anytime using the tracking number provided via email.

Tracking updates may take a little time to appear β€” thank you for your patience while your order is in transit.

Track Your Order

Order Cancellations

You may request a cancellation within 12 hours of placing your order.
If your order hasn’t shipped yet, we’ll issue a full refund.
If your order has already shipped, cancellation is not possible β€” but you can return it after delivery (see our Returns & Refunds Policy).

Where Do We Ship From?

We work with trusted warehouses and logistics partners to ensure fast and efficient delivery.
Your order will ship from the nearest available warehouse, based on stock and location, to ensure the quickest delivery possible.

Multiple Packages

Sometimes, your order may arrive in multiple packages if items are shipped from different warehouses.
Don’t worry β€” if one item arrives first, the others will follow shortly.
If you’re missing an item after the estimated delivery window, please contact us for assistance β€” we’ll make sure you receive your product or a replacement.

Chargebacks & Dispute Resolution

At Haielin, we always aim for transparency and customer satisfaction.
If your order is delayed, please reach out to us before filing a chargeback with your bank.

Opening a chargeback can delay resolution for weeks while your case is under review.
Instead, if your order is significantly delayed, we’ll offer a refund or suitable alternative solution directly and promptly.

Lost, Delayed, or Stolen Orders

Once an order is marked as Delivered by the courier, Haielin is not responsible for lost or stolen packages.

If your tracking shows β€œDelivered” but you haven’t received your item:

Check with neighbors or household members.
Contact your local post office or courier, as they may be holding your package.
Unfortunately, we cannot issue refunds or replacements for orders confirmed as delivered. For further assistance, please reach out directly to the courier.

Need Help?

If you have any questions about shipping, tracking, or delivery, our support team is always here to help.

πŸ“© Email: support@haielin.com
πŸ“ž Phone: +1 (315) 2757274

Thank you for shopping with Haielin β€” where quality meets care, and your satisfaction always comes first.

Fast Dispatch

Orders ship in 7–12 business days.

Packaged with Care

Every order is lovingly packed & safe.

Easy Returns

Hassle-free returns for peace of mind.

Secure Payments

Shop confidently with secure checkout.